I cannot create keys via the KeyWriter
Problems opening the KeyWriter
Check whether the PC or server on which the Dialock services are installed is switched on.
If the server is started, restart the Dialock services:
If you have forgotten your login user or password, first inquire internally whether someone else might have access.
If nobody knows the credentials, please contact our support.
Problems with coding
This error is a timeout. No key was recognized on the encoder within a certain time window.
Please check the following:
- Has a key been placed on the encoder?
- Has the correct encoder been selected (encoder ID)?
These errors are a write error and a read error. Although the key is recognized, it cannot be read or written correctly.
Software-related causes:
It can happen that the services do not communicate correctly with each other. First wait 15 minutes and then try again. The services will often have reconnected correctly during this time.
If waiting does not help, restart the services:
Sources of interference on the hardware side:
- Is the encoder on a laptop or tower PC?
- Is the encoder placed on a metal surface?
- Are there other RFID devices such as EC card readers in the immediate vicinity?
- Are there other keys in the immediate vicinity (under the encoder, possibly in a drawer)?
- For Axess printers: has a card slipped out of place?
Does the error only occur with newly delivered keys?
If available, compare the last section of the print on the new keys with the existing ones.
If the existing keys end with “/MD” and the new ones with “/MC”, they are not compatible
This is a hardware initialization error. Put simply, the software cannot establish a connection to the encoder.
Click here for the detailed solution:
This error signals a timeout when using Axess encoders.
Check the following:
- Is an Axess printer being used? > Is the card stack empty?
- Was a key placed on the encoder?
Please take a screenshot of your error message and contact our support.