I cannot create keys via my PMS

In this case, it may be that the key was created with incorrect data or that the terminal settings are incorrect.

Incorrect key data:

• Read the key using the KeyWriter and check whether the values are correct.
• If the values are incorrect, issue the key again via your PMS. Should the values still be incorrect, please contact your PMS provider first.

Incorrect terminal data:

• Read out the error code on the terminal using the rejected key in order to further narrow down the cause of the terminal error.
  Click here for a detailed article on reading out error codes.

1. If possible, restart your PMS and test the key creation again.
2. Check whether the corresponding Dialock HMS interface service is running and restart it if necessary.
   Click here for the service overview for PMS interfaces.

Compare whether the error description matches one of the common HMS error messages and follow the corresponding solution.
Click here to view the HMS error messages.