HMS error messages

This error is a timeout. No key was recognized on the encoder within a certain time window.

Please check the following:

• Did you place a key on the encoder
• Did you select the correct encoder (encoder ID)?

These errors are write and read errors. Although the key is recognized, it cannot be read or written correctly.

Software-related causes:

It can happen that the services do not communicate correctly with each other. First wait 15 minutes and then try again. The services will often have reconnected correctly during this time.

If this does not help, restart the services:

Restart Services DG1

Restart Services DG2

Hardware-related causes:

• Is the encoder placed on a laptop or tower PC?
• Is the encoder placed on a metal surface?
• Are there other RFID devices such as cash card readers in the immediate vicinity?
• Are there other keys in the immediate vicinity (under the encoder, possibly in a drawer)?
• For Axess printers: has a card slipped out of place?

Does the error only occur with newly delivered keys?

If available, compare the last section of the print on the keys with the existing ones.
If the existing keys end with “/MD” and the new ones with “/MC”, they are not compatible.

This is a hardware initialization error. Simply put, the software cannot establish a connection to the encoder.

Click here for the detailed solution:

Error 4103 DG1

Error 4103 DG2

This error signals a timeout when using Axess encoders.

Check the following:

• Is an Axess printer being used? > Is the card stack empty?
• Was a key placed on the encoder?

Please take a screenshot of your error message and contact our support.